We accept most major credit cards, along with AmazonPay and ApplePay. As of 09/12/22, we will no longer be accepting PayPal.

No, we no longer take orders over the phone

Yes, you also have the option to fax us your order, 888-519-4572. Please use theattached formwhen submitting a fax order. Please note that the billing address must match the address that your credit card bill is mailed.

Yes, we collect and remit sales tax in states that we are required to by law.

Unfortunatley, you can only use one coupon per order.

Yes, we do offer custom manufacturing and design services. Due to our production methods, typical minimum order quantities are in the 50 to 100 piece range. We charge a $500 fee for each set of design and samples, which is then used as a credit once an order for direct import has been placed.

We pack all of our baskets so that they arrive snug, safe, and secure. If an item does arrive damaged, pleaseCONTACT USus immediately, so that we can figure out what steps need to be taken. It is helpful for us to know if the carton the baskets were in was also damaged.

Please refer to ourReturns & Refund Policyfor further information.

No, fabric liners are not returnable and are final sale.

All orders shipped to addresses in the contigious United States ship free with ground service only..

Due to the bulky nature of baskets, it is typically not practical to consider express shipping services. Often times the cost for shipping would be 2 or 3 times the cost of the basket itself. If you absolutely have to have your order shipped express, please send us an e-mail your needs and we will provide you with a quote for the shipping cost. Please be sure to include the items, quantity and shipping address for the fastest reply back with a quote.

We do ship to Hawaii, Alaska, and Puerto Rico via FedEx/UPS Ground, however, shipping cost will need to be calculated manually. If you live in one of these locations and would like to order baskets, please CONTACT US to determine the shipping cost and to place the order. Note that you will not be able to place your order online.

We can ship to Canada, however, shipping cost will need to be calculated manually. If you live in one of these locations and would like to order baskets, please CONTACT US to determine the shipping cost and to place the order. Note that you will not be able to place your order online. Please note that for Canadian orders there is an additional handling fee for completing the required customs paperwork. The customer is also responsible for paying any customs duty.

At this time, we only offer shipping to the US and Canada. Unfortunately, we do not ship elsewhere due to extremely high shipping costs.

We pack all of our baskets so that they arrive snug, safe, and secure. If an item does arrive damaged, please notify us within 7 days, so that we can figure out what steps need to be taken. Please contact a Customer Service Representative at 888-742-4172 or by email to report the damage and request a replacement. Please do not discard the carton that the basket was delivered in, especially if there is visual damage to the carton.

We all occasionally make mistakes and we strive very hard not to make any. However, if you received the wrong item, don't worry, we will replace it with the correct one right away at no additional cost to you. Please contact a Customer Service Representative at 888-742-4172 or by email, and we'll get this fixed in a jiffy.

Baskets are woven by hand and the dimensions will vary slightly from basket to basket. They typically will not vary more than ½" to ¾" on smaller items and possibly an 1" to 1 ½" on larger items. See the section on BASKET MEASUREMENTSfor more information.

If you have a particular need that requires a critical dimension we offer Custom Selection Service. Please note that this is NOT a custom manufactured basket, but a service where we individually measure the dimensions of the already manufactured baskets to find the one that meets your size.

Here is an example of how this works: A customer has a cubby that is 16" wide and wants a basket that has a stated dimension of 15.5" wide. The customer could request that we ship baskets that are no more than 15.5" wide.

Please note our measurement accuracy is to 0.25"; do not request sizes that are to the 1/8 of an inch. If you need to take advantage of our Critical Size Service, you will first make your selection and then proceed to checkout. You will then enter your information in the Critical Size Request box in your shopping cart. Be sure to note the critical size requirements as an acceptable range.

Please also understand that we will do our best to find baskets to meet your requirements but we cannot guarantee availability. If we are unable to meet the requirement, we will contact you to decide how to proceed.

Because the baskets are handmade and hand-dyed, the color can vary from piece to piece and particularly between dye lots. If you need all your baskets to match as close in color as possible, we recommend that you buy them at the same time to ensure the least amount of color variation. You should also note this requirement in the "Notes to The Basket Lady" box on your shopping cart page.

All the design work is done at The Basket Lady offices outside of Philadelphia, Pennsylvania. The basket are all hand-woven and hand-dyed by skilled artisans in Indonesia, using high quality Indonesian rattan.

Most of our baskets are made using high-quality Indonesian rattan, recognized worldwide as the best rattan. To give greater strength or a straighter shape, some of our baskets are made from rattan woven over a wire frame.

Rattan is a vine-like palm native to the tropical regions of Africa, Asia, and Australasia. Rattan, unlike bamboo, is solid all the way through the reed and also has the ability to grow up to hundreds of meters long. In forests where rattan grows, its economic value can help protect forestland, by providing an alternative to loggers who forgo timber logging and harvest rattan canes instead. Rattan is much easier to harvest, requires simpler tools and is much easier to transport. It also grows much faster than most tropical wood.

We work very hard to provide the highest quality baskets at prices that are affordable. For that reason we sell our product direct to consumers at prices that would typically be at the wholesale level without the additional mark-up room for a typical wholesale or volume discount.

We do offer discounted prices to our customers with corporate accounts. Please CONTACT USby phone or email to further discuss this option. Learn more about Corporate Sales.

We have a long, successful working history with the interior design, hotel, restaurant, and retail display industries and offer special accounts to these clientele. Services offered include custom designs, direct importing, and distribution. We gladly accept purchase orders and can extend payment terms upon completion of our corporate account application and credit history review. Learn more about Corporate Sales.

We do offer custom manufacturing and design services. Due to our production methods, typical minimum order quantities are in the 50 to 100 piece range. We charge a $1,000 fee for each set of design and samples.